Merchant Returns Policy :

Each and every trader who sells their products at Amazon has their own return policies. Every time a customer purchases a product, in order to gather return policy details, he/she will have to go to the product details page for every product sold by a particular merchant. The price in cash “availability” will be in the trader’s name as a link in the phrase “Ships from and sold by Trade Name”. Clicking on this link will take you a page where you can find all the details regarding the merchant who is the manufacturer of the particular product you wish to purchase. Over here, click on return to read the return policies followed by the particular merchant. Of course, you can also choose to explore and find more details that come under separate tabs in the same page.

Returning Items to Merchants :

There is a possibility that the request is placed by the vendor instead of Amazon.com if you placed an order in categories such as Toys, Sports and Leisure, Food, Jewelry Store and health care stuff. Merchant items can be returned to Amazon.com. However, in order to so, one must consider merchant’s return policies. To gather details regarding Trade policy statements, replacement and refunds, follow the instructions above or click your orders in your account. Now click the Back button elements if you wish to return the product. Do contact the Seller for further queries and clarifications.

Amazon Merchant Shipping :

The Shipping details, methods and conditions are not set by Amazon.com but rather by individual traders. The information regarding the same will appear on your order summary page before you place the order. You can also find the shipping details in Amazon’s help pages or via a link at the bottom of the product detail page. To check for the shipping details followed by a particular merchant click this link, select the appropriate product category, and then look for the merchant. Even if you are not able to find the merchant you are looking for, you can find the shipping details through the pages of the retail product.

Ordering from Amazon Merchants :

Merchants at Amazon are independent sellers who offer a wide range of new, refurbished or used goods. When you purchase from a particular seller, the order will be processed directly by that respective seller i.e. directly filled by the seller, who also manages all customer services. You pay online itself immediately at Amazon.com. Merchant orders are subject to the Guarantee A-Z which ensures that you can have the confidence when you purchase at Amazon from any of the merchants who uses their services.

There are specific regulations and guidelines for returned orders. Each merchant however, has his/her own return policy at Amazon.com. These policies are available at merchant specific help pages at Amazon.com. You can find these pages by clicking on the links in the category page and you can find traders selling Amazon products classified under that category. You can find the return and refund policies followed by individual merchants by clicking on their names. Even otherwise, when you do not find their name, you can always use your order summary available in your account and gather contact details of the specific merchant and contact them directly.

Please Note:

All situations that arise after submitting an order must be directly resolved with the respective trader. To review your order, click on Your Account link at the top of each page. Under most circumstances you can make reservations and changes in payments within 30 minutes after order has been submitted. However, processing credit card details for the order payment comes immediately. Once the payment has been done, you’ll have to directly deal with traders for refund details or return policies and Amazon.com do not change or cancel your orders.

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